You’re
called halfpricehotels.co.uk, so why don’t all the hotels
offer half price deals?
Many of the hotels do offer half-price deals and we simply
want to find and list the best hotel deals available in the
UK & Ireland. These vary according to season, hotel policy,
availability of rooms and many other factors. The discounts
available on halfpricehotels.co.uk
usually range between 30% and 70%.
Page Top
What makes halfpricehotels.co.uk different from other hotel
or travel sites?
Most other hotel and travel websites are designed to get you
to book a room, or sell you something. Halfpricehotels.co.uk
is a simple and easy-to-use directory site with a very clear
aim – to provide the online community with a simple
and comprehensive listing of the very best hotel deals available
in the UK & Ireland.
Page Top
Why do you only list UK & Irish hotel deals?
Good question! Apparently in the UK & Ireland we take
millions of short breaks each year, so we will make sure you
have the choice you want here first, and then we will move
further afield, so keep visiting us! Or even better –
register to get regular updates of new offers.
Page Top
Why did my search only have one or two results?
Tricky one this – we want to offer you maximum choice,
which is why we list hundreds of hotel offers! But they should
also be very easy to browse, which is where our Search Options
come in…try being less specific in your search, and
see what happens then. Remember that we keep adding new hotel
offers all the time so keep checking!
Page Top
Do I have to register to use halfpricehotels.co.uk?
Some very special offers may only be available to registered
users, so we would always recommend that you do register.
Registered users also receive details of new offers before
anyone else. Even if you decide not to register you will still
find a great choice of deals on our site.
Page Top
How do I unsubscribe once I have registered?
Just email us with “unsubscribe” in the subject
line and we will make sure you don’t receive any more
details of new or exclusive offers.
Page Top
What does the “Quote Code” mean?
Many of the offers listed are exclusive to halfpricehotels.co.uk,
so to take advantage of the savings you may need to quote
a special code when booking your room. These codes are clearly
listed with each hotel offer.
Page Top
What does “Validity” mean?
Some of the offers have special terms, for example “valid
for Friday, Saturday or Sunday nights”. This information
and any other important restrictions are provided to save
you time when searching.
Page Top
What is the Lowest Price Guarantee?
Many of the listed hotels guarantee that if you book a room
direct with them, usually through their own website, it will
be the lowest rate generally available anywhere online. Many back this
up with a guarantee that if you DO find a lower rate anywhere
else, the hotel will match the price AND add a further discount
as a bonus. Please see the relevant hotel’s own website
for further details.
Page Top
What does “2FOR1” mean?
Usually this means that if you book a room for two consecutive
nights at the hotel, you only pay for one night’s stay.
We advise you that when booking your room you should check
any specific terms or conditions that apply.
Page Top
How accurate are the rates listed on your site?
We list the information as it is provided by the hotels, and
do so in good faith. Clearly it is in the hotels’ own
interest to check this information and to make sure it is
accurate. Prices and offer details are constantly updated
on our site to ensure you are always getting the best possible
available rates and offers.
Page Top
I sent an email enquiry to a hotel listed on your site; why
haven’t they replied?
We ask all of our listed hotels to reply promptly to all email
enquiries, but this may not always be possible. Have you tried
calling the hotel direct, or their Central Reservations number
if they are part of a group?
In reality no business should be offering an email service
if they are unable to respond satisfactorily, so please send
us an email if you feel you have been repeatedly ignored
or unfairly treated in any way.
Page Top
I contacted a hotel, and the special rate listed on your site
was not available for the dates I wanted. Why not?
All of the offers listed on our site are subject to availability,
and sometimes hotels have a limited number of rooms available
at this special rate. When these become fully booked, they
may suggest alternative dates to you, or even offer you a
different rate for that specific date. For example the original
rate may apply to standard rooms, but they are prepared to
offer you a discount on an upgraded room. Remember that the
hotels are keen to get your business, so they should offer
you alternatives. If not, please ask them to do so!
Page Top
I telephoned a hotel, and the person I spoke to claimed to
know nothing about the special offer listed on your site.
This could happen for one of two reasons:
- Firstly it may be an exclusive offer from a hotel group,
and you need to telephone Central Reservations to take advantage
of the special rates. We try to indicate this wherever it
applies, so it is always worth making a call.
- Secondly, and much more rarely, the person you spoke to
may genuinely have no knowledge of the offer because of
a lack of internal communication at the hotel, or because
they have not been updated by their head office. Try again,
and if you are still unsuccessful, note all the relevant
details, including the name of the person you spoke to,
and email
us. We will do our best to resolve the situation on
your behalf by contacting the hotel concerned.
Page Top
The results on your site listed an offer of a room for £85,
but when I clicked through to the hotel’s site, the
best rate I could find was only £105.
This shouldn’t really happen, and we take steps to ensure
the accuracy of all the offers listed. It may be that all
the available rooms for the original offer had been completely
booked.
As the offers are regularly refreshed, it is always worth
checking again to find the best rate. If you still feel something
isn’t working properly with our site, email
us and we will deal with your enquiry as quickly as we
can to try and rectify the problem.
Page Top
I stayed at one of the hotels listed; how do I register a
complaint?
We would always strongly advise travellers to register a complaint
at the time with the hotel concerned. It is usually much quicker
to resolve immediately, in person, rather than days after
the event. Our responsibility here is to list details of the
hotel offers, so to resolve your query or complaint you really
need to contact a manager at the hotel. Of course if we hear
repeated complaints about a specific hotel we will take it
seriously. We will investigate and may remove the hotel from
our site.
Page Top
Can we create a link to your site, or can you link to ours?
Please Request
a Link - we are always happy to consider new business
relationships.
Page Top
How do I add my hotel?
Easy, just go to Add my Hotel and your hotel can be listed
within hours!
Page Top
|
